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Number 

Question

Date 
(dd/mm/yy)

Length



2477

MYOB's Accountants Office upgrade (MYOB AO 2014.1) fails on installing and removes the ability for the user to use the program on Windows XP. MYOB investigates but then states they no longer support Windows XP.


07/10/14

1625

2356

Adobe Reader displays a green bar with the words 'signature field/s detected'. How can this green bar be suppressed? (A full solution has not yet been determined.)


16/05/13

554

2355

When I open a PDF document there is now a large section at the right which has Export PDF, Create PDF, Send Files. This just appeared. How to I get rid of it?


16/05/13

871

2339

You know the fill-in PDFs that are offered ... Is there a way to save the PDF in its entirety after you fill in the data?


13/04/13

1502

2336

When using Google's adwords keyword tool the default region is United Kingdom even though I'm located in Australia. This has only occurred since upgrading to Windows 8 Pro from Windows 7.


10/04/13

1003

2318

A client received the message "TrueVector Service has encountered a problem and needs to close" and was unable to access the internet to send and receive emails.


27/02/13

1030

2315

Quick summary of findings on Nero BacItUp, Norton Ghost, Acronis Backup and Recovery 10, Windows 7 Backup and Restore


23/02/13

1986

2298

I keep receiving "Do you know" emails from Facebook. How do I stop these messages?


19/12/12

582

2296

Quick review of Opera Email client and why I ruled it out as not being acceptable.


18/12/12

3225

2243

Should I remove Java off my computer? I've read there is a serious exposure at the moment.


20/09/12

1516

2242

Should I remove Flash off my computer? Recent updates of Flash are now by default installing Google Chrome and possibly Google Toolbar. This confuses people and results in costly support calls. This solutions documents the experience of removing Flash from a computer.


08/10/12

2456

2231

In Windows XP I get the message Adobe Flash Player Update Service 11.3.r300 has encountered a problem and needs to close.


01/08/12

1877

2035

I've been playing with Border's digital eBooks and now when I go to open a PDF file it opens using Notepad. How do I fix this?


21/12/10

640

1972

How do I delete a comment on Google's blogger?

18/04/10

500

1960

I've transferred OzEfilter to my new computer which runs Windows 7 and Outlook 2007. As my settings were for my old computer I can't click on the email button in OzEfilter to run Outlook

14/12/09

363

1935

When trying to open a ledger in Rest Professional it won't open and I receive the message 'Run-time error "5707": SetDeviceName failed. Invalid printer device name. Device name doesn't exist  or operation failed." Also couldn't update the inspection date.

17/10/09

623

1920

My first experiences with the Macquarie online dictionary.

21/12/08

2515

1882

I have a colour jpg (jpeg) photo produced by my graphic designer using Adobe Photoshop, but when I go to upload it to eBay it comes out in black and white. What can I do?

24/07/08

633

1801

How to add a reciprocal links section to your blogger blog.

05/12/07

478

1800

We just set up a blog for the JustLocal book page. These are the adjustments we made so the blog suit us.

29/11/07

1890

1715

Our experience with Strata Master on a machine with 256MB of memory.

28/05/07

439

1703

When I run Strata Master on a client machine after installing the software I get the message "Unable to connect to the database. Check that SQL Server is running and that Strata.udl is correct."

18/04/07

1265

1699

How do I access the webmail facilities provided by WebCentral?

09/04/07

830

1659

With Webcentral email hosting I use a pop mail account. As a user can I set up an auto-response for my email account when I go on holidays?

23/01/07

452

1640

Now here is something I always wanted to be able to do but couldn't. In Opera you can make the default Google search site the Australian site. However you can go one step further and add a parameter to just search Australian pages. Now that saves us a lot of clicking.

06/12/06

2245

1638

In Opera I would like to search Google with the Australian Google page. That is the page which provides the option to only select pages from Australia.

03/12/06

606

1634

Review of Opera spell check facilities.

27/11/06

2780

1633

When I installed Opera and made it my default browser it replaced Internet Explorer on my Start menu. How do I get Internet Explorer back?

27/11/06

606

1632

How do I make Opera my default browser?

27/11/06

235

1413

In Rest Professional when I go to print on the HP 2420 attached to another machine I get an error message "Run-time error '5707': Set Device name failed. Invalid printer device name. Device name doesn't exist or operation failed". This occurred after the printer was accidentally deleted and reinstalled on a second computer.

01/09/05

451

1412

How do I set up my Windows XP printer to be used in Rockend Rest?

01/09/05

666

1359

The user installed the Rockend Rest 6.6.11 update and converted the data without a problem. The update of all users Windows XP machines but one, updated without a problem. On this one machine the user was prompted for the CD containing the earlier version and the number 1 appeared in the browse field. They could not proceed and they kept reaching a 1714 error message.

08/08/05

3415

1345

When I try to perform an end of month backup from Rockend to the CD it fails. What should I do?

28/07/05

1611

1304

When I try to run Rockend Rest I get a "Run time error 381". Now no-one on the network can run Rest.

06/06/05

1882

1268

My client was told that Rest from Rockend does not work with Windows XP Home. We know there are published differences between XP Home and XP Pro, but we had not previously found applications which work under Windows XP Pro and not Windows XP Home. We thought this statement worth investigating.

27/05/05

1520

1245

Quick look at Trend Micro trial as a potential replacement for Vet.

08/04/05

1575

1244

Every time I restart my computer Vet anti-virus gives me the message "c:\windows \system32 \lsd_f3.dll - win32.Banker trojan. Deleted". Vet is locating the trojan and removing it, but not permanently removing it. What do I do?

28/04/05

5037

1226

When I start Pro2000 I get a pro2000.exe error message which states I may need to reinstall the application. Pro2000 however is working from another computer which shares the same data on the server.

02/03/05

898

1220

I'm sending an email using Rockend software but the email is not being received.

21/02/05

494

1212

Diamond bulk funds movement program from the Commonwealth bank wants a date format of dd/mm/yyyy and does not work since loading the Rockend Rest package.

10/02/05

1495

1210

When installing Rockend Rest on a Windows 98 machine with 64MB of memory, the program simply exits with no error message or warning.

10/02/05

846

1208

When I try to install the Rockend Rest software on a Linux server the installation fails.

08/02/05

1745

1190

When using Adobe Photodeluxe I am trying to save some photos and it keeps saying the scratch disk is full.

30/06/05

2310

1106

Can I use Firefly under Windows from the command line to dial a number that is provided on the command line?

26/11/04

91

1103

We have decided to use this issue to report potential new virus threats where virus infections get past our mail server (which has an unknown virus scanner) and our computer which is running Vet and is updated every 12 hours.

24/11/04

725

1095

Vet has detected and removed a virus attached to an email. There are other suspect attachments on the infected email. What should I do?

22/11/04

3266

1092

When upgrading from Myob 14 to Myob Premier 8 multiuser and converting the file we get the message "The data file version of the file that you have selected is 7.05". What should we do?

19/11/04

963

1089

Review Kaspersky antivirus software compared to Vet antivirus.

16/11/04

14814

1059

I keep getting a Vet icon with a question mark in the system tray. What is going on?

13/10/04

464

1047

Acrobat reader 6 won't install on my Windows 98 computer, but it will install on other Windows 98 machines. Why?

22/09/04

105

940

What time should I set for the autodownload to occur with Vet update?

17/03/04

2306

936

Does PC Anywhere Version 9.0 work with Windows XP?

10/03/04

698

928

Vet not detecting virus attachment even though it is suspected to be a virus. This article shows our recent experience and also provides a useful link to an online site to test suspect files.

09/03/04

9738

926

Feeback from a user on Ad-aware. This question also covers our experience when running this software.

03/03/04

7386

923

How do I disable the automatic update requests by Java under Windows XP.

01/03/04

831

871

For some time I've been perplexed as to why my clients have been getting virus infections even though they have up to date virus scanning software with automatic updates every 24 hours.

30/01/04

1451

870

Error ws@_32.dll was not found when installing Vet 10.06 on a Windows 95 machine.

30/01/04

677

842

I've just received the following message on my Windows XP Pro machine. Vet file Monitor has found that C:\System Volume Information\_restore{B4FE6F7A-5BFB-42A4-AF53-ODCDD5O5OCAE}/RP266\AOO20396.HTA IS Js.MIMAIL. J WORM. What should I do?

09/01/04

459

841

My Windowx XP Pro computer is running very slow. It started doing this just before Christmas.

09/01/04

278

780

Site which provides what appears to be a good copy of the ODBCTest tool.

15/12/03

451

646

Users not keeping Vet up to date so used alternate option in the product.

17/10/03

710

624

When I try to export a picture to a jpeg image using Adobe Photodeluxe Home Edition it won't let me save to the album.

28/08/03

747


Adobe Acrobat


1693

How do I copy an image from a PDF document so I can use it as a JPG image in my own document?

16/03/07

451

1684

How do I convert a PDF document which is a single page image into a jpg file?

27/02/07

1843

1581

I really don't like the update requests for Adobe Acrobat. Can I suppress these messages?

30/07/06

384

1519

My client had just set up their Epson C61 and tried to print a PDF document which contained airline reservation information produced as an Acrobat PDF file. The user kept receiving an error when trying to print.

19/01/06

223

1004

On a CD I have an application which displays PDF documents. When I try to click on a an area of a document a tip would appear on my old computer. This does not work on my new computer. The hand tool symbol stays causing the page to advance.

25/05/04

767

83

I need to use Acrobat reader. Where do I get it from and how do I use it?

07/01/03

1910




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